Conflict Resolution in Construction: The Architect’s Role
Construction projects can sometimes be filled with conflicts, but many of these conflicts can be avoided by having clear communication, defined roles and responsibilities, and appropriate conflict resolution techniques outlined in agreements. The American Institute of Architects (AIA) has a set of documents that outline procedures to follow in case conflicts do arise. These documents provide initial steps for conflict resolution that must be followed. The first step in the conflict resolution process is to refer the conflict to the initial decision maker (IDM). If the decision of the IDM is not satisfactory for one of the parties, the conflict moves on to mediation. If mediation is not successful, the conflict moves on to arbitration or litigation, depending on what was agreed upon among the parties when they signed the contract for construction.
